Recent Posts

Categories of Water Damage

10/12/2021 (Permalink)

Keep Calm and Call Servpro If Category 1 water damage is not addressed quickly, it can eventually become Category 2, which can cause some potential health hazards.

Not all water damages are created equally. We are called each day to clean up and dry after a water damage, but the work involved varies not just by the amount of water involved, but also the category it falls under. These categories—determined by the number of contaminants in the water—inform our technicians of the work and equipment necessary to make it “Like it never even happened.”

Category 1 – Little to No Contaminants

Water damage that falls under this category comes from “clean” water and poses very little risk of causing adverse health effects. This type of water damage is easiest to dry and follows normal drying procedures. Category 1 damage usually comes from malfunctions or breakage involving water supply lines.

However, when it is not addressed in a timely manner, Category 1 water damage can become Category 2.

Category 2 – Significant Contamination

Category 2 water damage has significant levels of contamination and has the potential to cause some health effects when left for an extended amount of time. In this case, the technicians’ first priority should be to employ cleaning processes before beginning the drying process. Some sources for this category type include aquarium leaks, dishwasher discharges, or untreated Category 1.

For water damage in this category, an antimicrobial spray will be applied to help prevent the growth of microorganisms.

Category 3 – Substantial Contamination

Category 3 water is extremely contaminated and comes from unsanitary sources such as sewage backups and flood waters. Because this category poses strong adverse health risks, several forms of PPE gear are required and those with compromised immune systems must be evacuated. Porous materials that were affected must be either removed or undergo very strict cleaning and drying (a very expensive process). Even stronger cleaning methods than employed for Category 2 water damages must be used.

SERVPRO and Water Damage Categories

Our team at SERVPRO of Katy/Cypress/Champions/1960 is certified by the IICRC to handle your water damage regardless of its category. Our goal is not just to dry the damage; it’s to make sure that you can occupy an environment without facing ill health effects. If you have a water damage, call SERVPRO of Katy / Cypress / Champions / 1960 today.

SERVPRO Commercial Building Fire Damage Cleanup and Repair Services

9/28/2021 (Permalink)

Fire Damage - We are Here to Help SERVPRO can provide services to prevent further damage, help determine which items can be restored and rebuild your property completely.

Fire damage can have a devastating effect on local businesses.

SERVPRO is here to help, providing emergency and rebuild services to local property owners and managers.

Fires cause massive amounts of damage, destroying structural materials, business items, and bringing massive amounts of water damage, toxic chemicals, harmful soot pollution, and unhealthy smoke levels to your property. First Responders often extinguish the flames quickly, but soot and smoke move more rapidly. The moment authorities permit you to reenter your building, the clock begins ticking on successful property restoration. SERVPRO of Katy, Cypress, Champions, and 1960 Counties understands the need for speed and assigns skilled technicians to your job within hours of your first call.

COMMON TYPES OF COMMERCIAL FIRE DAMAGE

    •    Burnt Structure; framing, roofing, doors, drywall, flooring, and cabinets
    •    Office Property and Equipment; furniture, supplies, and appliances
    •    Soot and Smoke Damage; HVAC unit, surfaces, air quality
    •    Odor; smoke and toxic chemicals from damaged structure and contents
    •    Water Damage; results of fire suppression system and local Fire Department efforts
    •    Mold Damage; water damage left untreated can quickly cause mold growth

Smoke and soot damage are especially invasive attacking every space of your commercial property, including areas far from the actual fire. The residue from the fire travels in the air, coating surfaces. This debris must be removed before it begins etching, distorting, discoloring, and disintegrating wood, carpeting, fabric, drywall, plastic, metal, and glass.

CONSIDER CLEANUP REQUIREMENTS: SERVPRO can provide services to prevent further damage, help determine which items can or cannot be refurbished and which structural elements do and do not need to be repaired or replaced.

SERVPRO is here to help repair commercial fire disasters

    1.    Secure your business site including board up and tarping services
    2.    Protect areas unaffected by the fire with barriers and storage if necessary
    3.    Assess the affected areas for a full scope of damages
    4.    Take a detailed inventory of damaged property and materials
    5.    Detect, neutralize, and remove harmful gases and toxic materials
    6.    Determine the best cleaning, repair and restoration solutions for your property
    7.    Restore, replace and repair building materials with our skilled building/restoration teams

SERVPRO has the training, experience, and equipment to handle large commercial fire damage emergencies. Whether your fire emergency occurs in a restaurant, motel, public or office building, our crew will assess the damage in each room and plan proper procedures, using dry or wet cleaning strategies matched to the character of the residue found and the materials affected. Systematically, SERVPRO progresses through your business, room by room, to assure that all harm is reversed and the corrosive soot and smoke are permanently eliminated.

We answer the phone, ready to help with your property damage

As a leader in property damage restoration and repair services, we have helped countless families and businesses through very unpredictable and devastating residential and commercial property losses. We understand you may not know what to do in a disaster situation; SERVPRO can help by responding faster with professionals who can help you through the restoration process.

SERVPRO offers a Custom “EMERGENCY READY PROFILE” Preparation Service; one of our professionals will come to your commercial property and assess your proper emergency service solution, should you ever have a disaster in the future. The preparation process is quick and easy and makes the aftermath of a disaster simple because all the details are assessable to our staff and technicians should you need us. The emergency ready profile also helps your staff know what to do in the event of an emergency, and where important safety items are located. We provide this service free of charge, so call us today.

Educate Children About Flood Dangers

9/25/2021 (Permalink)

Teach spelled out on blocks Let’s teach our children how they can be safe in an emergency!

Flooding is dangerous and destructive. It can happen anywhere, and at any time, for a variety of reasons. Flood-related injuries are usually due to a lack of proper preparation and/or nonexistent safety measures. As difficult as it is for adults to remain safe during a flood, it is even more strenuous for children.

Children must be properly taught about the dangers of flooding, what to do and not do, and how to remain safe. Adults should be proper role models by heeding warnings issued by the National Weather Service and taking appropriate precautions.

Teaching Tips

Teach children to avoid water when unsupervised. After a storm occurs, creeks can be tempting to play in, but any area overflowing with water can be dangerous. Water does not always indicate its depth, and what looks like a shallow puddle may be a hole that is several feet deep.

Children should never try to walk or run across any kind of flowing water. It takes only six inches to knock a grown man off his feet. Running water carries debris such as rocks and branches, which may cause serious injury if they come in contact.

Children should know how to operate a portable radio or television, and where to tune it for weather forecasts and conditions. Flash floods occur suddenly. Most deaths related to them happen because people do not evacuate rapidly enough. Establish a family emergency plan and make sure your child knows the drill. Keep them involved in the process. They should also know how to dial 911 and explain any emergency that may happen to the operator.

Teach children the tagline: "Turn Around, Don’t Drown". It is designed to drive people away from flood conditions. Avoiding floodwater is the best way to stop accidental injury or death. In emergencies, kids should remain with their parents or the closest responsible adult. Following directions is a must for safety.

Never assume that your child will do the correct thing in emergency situations. Make certain that they are properly educated on all facets of severe weather and emergency scenarios like flooding.

Certified: SERVPRO Cleaned- a defensive cleaning program

9/21/2021 (Permalink)

Cleanup business signs. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

SERVPRO is here to help get you back to business.

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and healthy is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new, higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the bio-storm of COVID-19. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned*.

Extensive training and specialized products set SERVPRO commercial disinfecting apart

As the #1 choice in cleanup and restoration, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry-leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.


    •    Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high-frequency touchpoints, foot traffic, and congestion points.

    •    Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff performs. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible.

    •    Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Katy, Cypress and SERVPRO of Champions, 1960 Counties today for your Certified: SERVPRO Cleaned consultation

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision-makers on the first choice for future needs related to cleanup & restoration work. A study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing, and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Does Your Business Have a Plan?

9/11/2021 (Permalink)

Will your business recover sign. Will your business recover after a disaster?

How quickly your company can get back to business after a hurricane, fire, or flood often depends on the emergency planning done beforehand. The global pandemic is another emergency situation that has affected almost every business in the United States this year. The regular occurrence of natural disasters demonstrates the importance of being prepared for any emergency. Only 50% of businesses are able to reopen following a disaster. While each situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place and practice for all kinds of emergencies. This year, a big focus is on implementing social distancing measures and letting your customers know that you have a new, higher standard of clean to protect their health. Learn about our program providing professional cleaning services: Certified: SERVPRO Cleaned.

Basic measures business owners and managers can take to begin preparing for any kind of disaster.

Develop a Business Continuity Plan

Begin by identifying operations that are critical to survival and recovery. Then carefully assess your internal and external functions to determine which staff, material, procedures, and equipment are absolutely essential to keep the business operating.

Review Insurance Coverage

Understand what your policy does and does not cover. Check with your provider about things such as physical losses, flood coverage, and business interruption. Inadequate coverage can lead to major financial loss.

Prepare Your Emergency Plan

Communication with your employees is central before, during, and after a disaster. Be sure to share emergency information with your staff.

Practice the Emergency Plan

The ability to evacuate workers and customers effectively can save lives. Establish evacuation producers and ensure your staff knows the route.

Secure Your Facility and Equipment

Install exit signs, fire extinguishers, and smoke alarms, and detectors in appropriate areas.

Improve Cyber Security

By using anti-virus software, firewalls, and secure passwords, will better protect your business’s data and information.

Locally Owned, with National Resources

SERVPRO of Katy / Cypress and SERVPRO of Champions / 1960 is locally owned and operated so we are part of your community too. When you have a fire, flooding, water emergency, or need professional cleaning and disinfecting, we’re already nearby and ready to help.

As cleaning and property damage specialists, we have the experience, the expertise, and the advanced training that enables us to get your property restored thoroughly and your business ready to reopen quickly. Call us today.

3 Things To Do Before a Flood Hits

8/18/2021 (Permalink)

Signing a document Are you covered by insurance in the event of a flood?

3 Things To Do Before a Flood Hits in Katy

During the storm season, business owners in Katy need to consider the risk of flooding. If the winds and rain pick up too much, it's possible that rivers, oceans, or sewer lines could overflow, making their way into the property. Proprietors, should this happen, would have a lot to deal with including a ruined structure and lost valuables. While no one can control nature, people can adopt preventative measures to ward off the catastrophic effects of unexpected events. It's best to understand and know what to do before the water rises.

1. Review Your Policy

Are you covered for flood damage? Many people have a hurricane or water clause; however, it doesn't always cover a flood. Therefore, it's best to spend some time now ensuring that your policy has everything you need. Locate the paperwork, have a copy with you at all times and be aware of your agent's procedures. The following are a few questions to which you should know the answers:

  • Who do you call?
  • How do claims work?
  • What is your deductible?
  • Do you have property loss?

2. Secure the Structure

Minimize the impact of flooding by taking precautions early. This includes moving items to higher ground, keeping them safe and dry. Locate someplace in your building, either a second story or stacking boxes. Anything of major value should be shifted for protection. Gather documents or contracts that you can't afford to lose. Floodwater is contaminated. You won't have immediate access to them. It might be best to backup files on a server or cloud, so you can access them elsewhere. Finally, establish an external barrier with sandbags.

3. Understand Restoration

If storm damage happens, it's important to seek immediate assistance. The black water contains microbes that could further ruin the premises and is not acceptable for personal repair. Rather than waiting to find someone when it happens, do some research ahead of time, locating a reputable water restoration company in Katy.
Protect your establishment from flooding. Have phone numbers and paperwork handy and safeguard the structure as much as possible.

If you have any questions or are ever in need of emergency restoration services, SERVPRO of Katy/Cypress/Champions/1960 is available to take care of your needs 24/7.

Our Highly Trained Staff is Ready to Restore Your Home After Water Damage

8/16/2021 (Permalink)

Water damaged carpet Water damage soaked the carpeting and the structural elements of this staircase in this home. Our technicians arrived quickly and restored the home

Water Damage Restoration for Your Home

One of the most common reasons for water intrusion in homes is a leaky roof. Various things such as missing shingles, wind damage, clogged gutters, or storm damage can cause a leaky roof. Unfortunately, you probably won’t realize there is an issue until the water starts dripping down into the living space of your home.

When you’ve seen signs of a roof leak in your home, you need help to clean up the water damage and restore your home to how it was. SERVPRO staff is highly trained and experienced, plus we’re faster to any size disaster, so you can trust us to do a thorough and timely job before additional damage can be done.

When you see water spots on your ceiling or water dripping down from the ceiling, you need to take immediate action. Since the leak made it this far, you can’t be sure how much damage is done already in your attic, but you do not want it to come down and drip onto furniture, flooring, or walls and do additional damage.

When checking an attic space, SERVPRO techs examine all sections of the construction of the roof. We check to see if any roofing material is damaged if the decking was affected and if the water leak is stopped. The structure of your roof and home are checked for damage and what repairs need to be made.

Some attics are easy for us to access but getting into others can be difficult. How much equipment we can get up there is limited, and sheetrock can complicate the drying process. Once we demolish any damaged sheetrock, structural parts in your attic area are relatively simple to dry. Plus, we might have to remove sheetrock so we can access areas inside the attic.

Many times, when working to restore an attic, we have to work with the insulation that is there. We might be able to dry and save any wet fiberglass insulation, but wet plaster or sheetrock under the insulation might not be restorable. A majority of the time when plaster or sheetrock is sagging, we have to move the insulation to an area that is not damaged so we can get to the sagging sheetrock. We use large insulation vacuums to remove insulation and maybe save it for reuse.

We may need to build containment around the water damage, as the removal of sheetrock and insulation and create large amounts of dust. Negative air pressure can also be needed.

SERVPRO of Katy / Cypress / Champions / 1960 is always available to help you restore your home when you have a leaky roof. As soon as you see signs of a problem, reach out to us, and we can have your home fixed up before you know it.

SERVPRO Services

8/9/2021 (Permalink)

Crew Working on Clean up (Left to right) Doug Tyte, Thomas "T Dog" Kennedy, and Hendrick "HP" Palmer applying their expertise to the job

SERVPRO Services

              Here at SERVPRO of Katy/Cypress and Champions 1960, we are known for our water restoration, fire restoration, and mold remediation. Usually, when we get called it is because someone had a pipe burst or a kitchen fire. We are a great restoration company and enjoy helping people get their lives back to normal through water and fire restoration but we include many other services as well.

              We apply our certified expert technicians to services other than water and fire restoration. These include move-outs, contents restoration, electronic restoration, document drying, reconstruction, contents claim inventory, carpet and upholstery cleaning, HVAC cleaning, and deodorization, biohazard, and vandalism cleaning.

              We are dedicated to keeping our community running through doing these dirty jobs that no one wants to do because we love our community. We are certified in all the above services because we know that you need to know the topic to do a good job. We make it our duty to do the job right and to make it "Like it never even happened."

How We Rescue Flooded Homes With Water Removal

8/5/2021 (Permalink)

toilet flooding An overflowing toilet requires professional water removal services to properly restore your home and prevent further damage.

SERVPRO’s Water Removal Process for Flood Damaged Homes

When a home in Katy, Texas becomes flooded from an outside source, such as incorrectly aligned gutters or an interior one, like an overflowing toilet, water immediately begins damaging everything it comes into contact.

In a flooded home in Katy, the restoration process only begins with water removal services. The other services help prepare your home for your return by removing materials damaged by the water and replacing them with all new materials. We do what it takes to make your home “Like it never even happened.”

After the pump trucks extract all signs of standing water from your floors, we move onto saturated materials. The drying out of your home continues with the use of smaller extraction units, both portable and easily maneuverable by hand as well as stationary units. Then we bring in powerful air movers that increase the circulation rate of the air inside your home.

As air moves rapidly through your home's interior, we take meter readings of the surfaces of your dwelling so we can assess our progress. Sometimes we need to dry the interior of walls, so we make small openings, which we close upon completion of the drying process. Carpeting can sometimes take a terrible toll during a flood, so we often replace the entire carpet and the pad below.

Our Odor Control Technician (OCT) is ready to help make the odors left behind by flooding, due to the high organic content flooding brings into homes, not only less obvious but eliminated. We do not merely cover up odors. We eliminate them at their source by removing the compounds that cause them.

SERVPRO of Katy/Cypress/Champions/1960 wants to help your family recover from horrific events such as flooding that can keep you out of your home until they no longer pose a problem for your family's occupancy. Call us as soon as you know there is a problem with an impending flood, and we can give you helpful tips on lessening flood damage. We Are Faster To Any Size Disaster, including floods.

Maintaining a Sump Pump

7/27/2021 (Permalink)

sump pump A sump pump will be ready to protect your property from water damage

How To Maintain a Sump Pump

Regardless of whether you live in an area that is susceptible to floods, it is beneficial to consider having a sump pump in your home in Cypress, TX. An exceptionally heavy rainstorm, rapidly melting snow, or a broken pipe could all be the cause of a flood in your basement that can more easily be managed with the proper equipment. Once you have your pump, there are several tasks that you should undertake regularly in order to keep it properly maintained.

Clear Obstructions

The discharge pipe and vent hole, pit, and intake screen are all points that are vulnerable to obstructions. Proper pump maintenance means checking for dirt and debris that could be preventing proper drainage, eliminating anything that is blocking the screen, and clearing things that prevent the float component from functioning. You can conduct periodic tests by pouring water into the basin. The pump should activate and drain the water. Regular maintenance of your sump pump ensures that it is ready for an emergency.

Maintain a Safe Connection

Pumps are usually run off of an electrical source, so make sure that yours is plugged into the correct type of outlet (ground fault circuit interrupter or GFCI). You should also check the cord once in a while, especially if you have any history of rodents in your basement that could damage the cord.

Replace Backup Power

Your pump probably has a backup power source. Test the battery at least annually and replace it every couple of years. The backup power source is your last line of defense in the face of a flood, so if it's been sitting unused for a lot of years, there's a good chance it won't work when you need it to. If that happens and your basement does flood, call an emergency mitigation company to evaluate for safety before you start to clean up.
A sump pump will always be at the ready to protect your home from water damage if it is maintained properly.