Recent Why SERVPRO Posts

Trust Team WIlson

8/24/2022 (Permalink)

When you experience commercial or residential damage, do you know who to call next?

Did you know that it is necessary to begin the restoration process as soon as possible?! Analyzing the damage on your own leaves behind many unnoticed areas that can cause havoc later or can lead to bigger damage to your property. SERVPRO of Cypress has trained professionals who are equipped to take care of everything, from analyzing to repair and restoration. Here are a few reasons why you should consider our team.

Why SERVPRO of Cypress?

  • Services on Time: We provide emergency services and are at your service as soon as you reach out to us for help.
  • Expert Personnel and Technology: We provide highly trained technicians who are familiar with advanced technology designed for property damage restoration. With IICRC industry certifications, our staff is equipped with the knowledge to restore your property.
  • Low Restoration Costs on High-Quality Process: Our “restore first” mentality helps to lower costs and get you back in your home or business sooner. This focus relies upon our specialized training and equipment to restore your property back to pre-event condition.
  • Insurance Claim Handling: We are also experts in handling insurance matters. If you have no experience in filling insurance claims, then we can provide a stress-free claims process where we manage the insurance paperwork and process.

Should You Restore or Replace During a Loss?

7/18/2022 (Permalink)

A white female employee in a black shirt is cleaning a black metal tv frame Part of recovering the belongings in your home or business includes identifying which items can be preserved

When your commercial or residential property has been damaged by fire or water, SERVPRO of Cypress' mission always has been to provide the best customer service possible, to support your business or home during the mitigation process, and to make it "Like it never even happened". Our team works to provide this service as quickly as possible and at the lowest possible cost to you. We understand that time is money and our team makes it their job to help you get life back to normal. Part of recovering the belongings in your home or business includes identifying which items and structures can be preserved. Our team strives to restore the items in your life that may have more meaning. Sometimes it is actually more of cost savings to restore something than it is to completely replace it. This also allows our team to maintain those items which have sentimental value. Did you know that according to research conducted by the insurance and repair industries, restoring property after fire and water damage is less expensive than replacing it? Restoring is also less disruptive to your home or business, allowing you to stay in their homes or continue conducting your business throughout the process and rapidly return to normal. Our team is trained to identify when restoring can be performed with the high-quality outcomes that our clients deserve as a preferred mitigation and restoration partner for most major insurance companies. This "repair" rather than "replace" mindset can help you save money while keeping family treasures, keepsakes, and other impossible or prohibitively expensive items to replace. If your home or business has been impacted by water or fire damage, call the professionals at SERVPRO of Cypress.

Why Work for SERVPRO of Cypress?

6/14/2022 (Permalink)

At SERVPRO of Cypress, you have the opportunity to make a positive difference in the lives of people around you each and every day. We are seeking individuals who are self-motivated, proactive, responsible, and service-oriented teammates. Please join us in our mission to help our customers in their greatest moments of need. Coupled with a family-oriented culture and a standard of excellence in all we do, not only do our team members feel right at home, but they also end the day knowing that the work they deliver is among the best in the industry. At SERVPRO of Cypress, positions are always available for the right individuals who wish to join us in our vision of becoming the premier cleaning and restoration company in the world. Not only is it our mission to develop a team of quality people who focus on fairness, excellence, and mutual respect, but we are also creating opportunities for our team members to grow within the organization. We desire to see you succeed!  So no matter which role you play in our organization, whether it is at the front desk taking calls or on the front lines extracting water, you can be certain that you are fulfilling duties that go beyond administrative tasks or heavy lifting, you are helping us restore hope and normalcy to the lives and daily routines of some of the most vulnerable and even traumatized members of our communities.  If you are highly dependable and excited about exceeding expectations, then you may be just the person we're looking for. To apply, visit our Cypress Career Page!

Benefits of Claims Inventory System

4/8/2022 (Permalink)

Insurance companies prefer to work with mitigation and restoration services that maintain up-to-date systems. 

The SERVPRO Claims Information System enables an insurance agent to access the information he or she needs to process and settle an insurance claim.

Insurance companies seek out Preferred Vendors for mitigation and restoration services. The SERVPRO Claims Information System is one of many features that can help an agent or adjuster settle an insurance claim. Here are four benefits of this system.

1. Access To Individual Claim Information

Insurance agents and adjusters can gain access to information for each claim through the Claims Information System. Local franchises upload damage information and estimate to an internal database. Documentation is then made available to representatives of property owners' insurance providers to facilitate the claim process.

2. Ease of Data Comparison and Research

Agents and adjusters can also access information to ensure that each estimate falls within the normal range nationwide and for the region, state, county, or the surrounding area of Houston, TX. Discrepancies may be due to extenuating factors for a particular job, such as secondary damage. A claims inventory system makes it easy to sort data based on causes of loss, types of claims, and job costs.

3. Shorter Processing Times

It may take less time to process an insurance claim if all of the information about the job is available in one convenient online resource. Insurers can access updated information at any time, which should prevent delays due to communication. An estimate that accounts for both damage mitigation and restoration may make it easier to settle a claim.

4. Updated Estimates and Job Information

Experienced mitigation professionals and the option for pretesting can increase the accuracy of initial estimates. If additional damage becomes apparent later in the mitigation or restoration process, this information is made available to agents and adjusters through the claims inventory system.

Cleaning Tips for Outside your Home

3/9/2022 (Permalink)

With Spring approaching, it’s time to check your home and see if the wintery cold caused any damage to your home or building. Signs of winter damage start to show themselves once the weather warms up and the surrounding environment starts to thaw. This article will help you get out of winter hibernation and back into barbeque season! Here is a quick maintenance checklist focusing on the exterior of your building.

1. Start at the Top (Inspect the Roof)

A healthy roof is one of the most important parts of your home. Ensuring it is sturdy and sealed is central to keeping your entire home efficient. Damage to your shingles, flashing, or any leaks can quickly trickle down and affect other areas of your home. When looking at your shingles look for curled edges, tears, or loose stones in your gutters, these are all signs of damage and could be a signal for replacement.

2. Check the Structure (Inspect the Foundation, Walls, Windows, and Doors)

Do a walk around of your home and check for cracks/holes in the foundation. as well as inspecting the exterior walls, siding, windows, and door. If you identify a foundation issue, contact a specialist to take a look. When inspecting the windows and doors, pay special attention to the caulking and weather stripping, issues in the seal are often harder to find than obvious holes or tears. 

3. Independent Structures (Garages, Sheds, Fences, etc)

Make sure the garage door is functioning properly and has a strong seal at the bottom. Sweep and vacuum dust, dirt, and debris around the doors. Also, make sure there is nothing that could fall off the ceiling and impede the doors from working properly. Look for signs of cracked or split fencing boards, especially near any gates, and ice can raise fence boards and make gates stick.

4. Spring Yard Cleanup

It is almost grass-cutting season! Before you get ready to use that lawnmower, make sure to change the oil, and get the blade sharpened. Now, head to your local hardware store to restock on supplies such as landscaping bags and grass seed. Don’t forget to pick up the tools you need to thatch, weed, and clean out your garden beds. Now that you are ready, fire up the BBQ, pull out the cooler and invite the family and friends.

Stay Safe This Holiday Season

12/17/2021 (Permalink)

"Have a safe Holiday Season" - SERVPRO

If your home, like millions of other households in the United States, includes a Christmas tree and festive holiday decorations, you should be aware that the breathtaking beauty of the decorations also comes with a fire risk. That is why we are offering helpful tips to people as we come closer to one of the biggest holidays of the year!  

Candles and Christmas trees have been reported to be two of the contributing factors of fires during the winter months. According to the U.S. Fire Administration, Christmas trees account for an estimated 200 fires annually and cause more than $6 million in property damage. Candles alone cause an estimated 15,600 fires each year, causing 1,270 injuries and more than $539 million in property damage. December is the peak month for candle fires, and Christmas is the peak day. 

The following are a few tips for individuals to consider when putting up and maintaining their holiday decorations this December: 

• Do not overload power outlets with holiday lights. Pay close attention to the 
manufacturer's instructions on the number of lights you can string together. 
• Consider using battery-operated flameless candles. 
• Be careful not to splatter wax when extinguishing a candle. 
• Use flashlights instead of candles for emergency lighting. 
• Do not purchase a Christmas tree that is dry or dropping needles excessively. 
Be sure to water your Christmas tree regularly. 
• Do not use strings of lights that are worn, frayed, manually spliced or broken. 
• If you purchase an artificial tree, be sure it is labeled fire-retardant. 
• Do not link more than three light strands unless the directions indicate it is safe. 
Connect strings of lights to an extension cord before plugging the cord into the 
outlet. Be sure to periodically check the wires; they should not be warm to the 

If a fire disaster does strike your home, SERVPRO offers services to help people quickly recover and restore any damaged property. Within four hours of the initial notification, SERVPRO will be on-site to start the mitigation process. 

For more information please visit or call us at (775) 588-2355.

Mold Can Infect The Cleanest Properties

11/17/2021 (Permalink)

Mold Infestations Happen to Clean Homes Too!

Certified Professionals at SERVPRO Will Make Sure That Your Remediation Process is Done Correctly

Mold is present in almost every location, both indoors and outside. Mold has many different varieties, and while some are harmless, others can cause health effects. Mold comes in many different colors, and most will discolor the surfaces that the mold is found growing on. If left alone and not remediated, mold will not only discolor surfaces, but it will also begin to decompose and eat away at the material it is located on. 

Mold Could be in Your Home – Here is What You Can Do About It

While mold produces a very strong musty odor that can be very disagreeable, it is not necessarily the sign of a dirty home. Because mold is found almost everywhere, any home can become the victim of a mold infestation. Mold does not need dirt and filth to survive, but rather moisture is required. If you smell a musty odor or find mold itself growing somewhere in your Bijou home causing mold damage, there's no reason to be embarrassed by it. Rather, you should call us to begin the process of restoring your home to lower levels of humidity and to start the remediation process. 

When you discover mold, it is important not to disturb it. Do not touch it or blow on it. This is because mold creates spores that are sent out into the air when it is disturbed by the wind, even small gusts. Shut off any water lines that may be leaking into the area. Then you can remove any water or condensation you find present near the mold, taking care to use rubber gloves. These and any cleaning cloths you use should be disposed of in a plastic bag that you tie closed when you are done. Absorbent cloths are best to use. 

SERVPRO Professionals and Technicians Use the Latest in Technology 

We use the latest devices to determine where mold is likely to grow in your home's interior, coupled with the latest developments in remediation processes. We assess, extract the mold, and complete the drying process. We then assess again to ensure that drying has been complete in scope. 

Part of these assessments will include examining the surfaces the mold was present on for deterioration. Materials in your home that have become deteriorated need to be removed and replaced. These repairs will further reduce the chances of mold recurring. Leaking water lines and other sources of water and moisture will also be repaired. 

Mold Damage Remediation is Most Effective with Water Extraction and Drying 

Without control of the water that has caused the mold problem, mold can quickly return. Mold does not require large amounts of water to survive. When the water source is discovered and repaired, remaining moisture cannot be left to simply dry up on its own. It must be evaporated so that it will no longer be present. Moisture can deteriorate many materials in your home, even after the mold has been remediated. Damage caused by mold and water should be removed and repaired. This will protect surrounding structures from future damage. 
For Mold Damage Repair and Mold Remediation, Call Us for the Fastest Service 

We are available 24/7 to answer your call at SERVPRO of Katy/Cypress/Champions/1960. We will send a professional team to assess your mold damage problem and explain to you what exactly needs to happen in your unique situation.

Why SERVPRO is the Company to Call for Property Damage Situations

10/22/2021 (Permalink)

When your home or area gets flooded, call SERVPRO. We are here 24/7 to respond to your emergency.

Why Katy and Cypress Texas Residents Rely on SERVPRO for Restoration Services

There are many actions homeowners in Cypress regularly take to guard their properties against water damage, fire damage, storm damage, and mold infestations. However, the unexpected still occurs, and pipes break, flash floods, hail, and high winds happen, fires ignite from a momentarily distracted cook and an overly hot pan, and a global pandemic is causing a great amount of change in the way we live. 

A higher standard of clean

Certified: SERVPRO Cleaned is a defensive cleaning program that goes beyond janitorial or carpet cleaning. This is proactive viral pathogen cleaning that helps ensure the cleanliness of the restaurants, businesses, and public spaces in the communities we all call home. With over 50 years of expertise, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills - always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.

Are you interested in a free quote for our Commercial Services, or are you a Consumer who wants to learn more about the program?

Water Damage Assistance

When a Cypress residence requires water removal, one of the biggest mistakes homeowners make is attempting to handle the problem themselves. Mopping and blotting up water with towels or rags works to remove water from the surface, but water migrates easily within wall cavities, behind baseboards, and under flooring. All of these things cause further damage to the structure in terms of ruined sheetrock, delaminated tiles, and in many cases, mold growth.

Water extraction, of both seen and unseen moisture, is vital to limiting loss in the home. SERVPRO technicians utilize advanced moisture detection equipment to scope properties and determine the pathways of migrated water and where to concentrate water removal efforts.

The technicians bring every piece of equipment they need on their green service vans and unload their portable pumps, extractor heads for a carpet pile of any height, and squeegee attachments for tile and hardwood flooring. The technicians do several passes to pick up as much moisture as possible to lessen the time needed for drying — this method of restoration assists in saving both property and contents from secondary-type damages.

Fire Damage Needs Fast Cleanup

Even a small localized fire in a Katy home has the potential to cause more significant fire damage through the spreading of soot through both the HVAC and foot traffic. One of the first actions SERVPRO technicians take when they take on fire loss cleanup in a property is the active containment of the worksite through the use of plastic barriers over doorways or vents or through the setup of negative air chambers.

Technicians perform fire debris removal quickly using shovels and other removal tools to pick up charred, ruined contents. Fire damaged sheetrock and other structural components are cleanly cut away — the removal of these loss items from the property assists in lowering the pungent smoke odors.

Air quality during and after fire damage cleanup is a concern for technicians. They often run air scrubbers and ensure there is adequate ventilation within the contained worksite to continually lower odors. After any needed drying, the certified odor control technicians apply multiple methods to ensure there are no residual odors left behind. Standard actions include the use of devices such as hydroxyl generators that safely use UV rays to neutralize airborne soot particles. Another effective method for absorbent, porous items such as window treatments and upholstered furnishings is thermal fogging where a heated solvent penetrates and eradicates foul smoke odors.

Storm and Flood Damage

Damage to Katy homes from intense storms or flash floods receives treatment in much the same manner as water damage. However, flood damage has the probability of containing toxins, bacteria, and sewage. SERVPRO technicians test the water upon arrival, so they choose the appropriate water treatment method for safety during mitigation.

Technicians work to limit loss to the contents in the property and remove items in an organized pack out to a secure location for cleaning and restoration as needed. The technicians have access to some of the same equipment and methods that the Library of Congress uses to restore and preserve historical documents and books damaged by water.

Controlled demolition techniques perform the dual purpose of removing damaged building materials and allowing maximum airflow for more expedient drying. For example, once groundwater wicks into sheetrock, there is no restoration potential even after complete drying. Cutting it away allows for airflow within wall cavities where otherwise the trapping of moisture could occur.

After drying and disinfection of the property along with any necessary proactive mold preventatives, technicians ready the property for any needed repairs or reconstruction to return it to its pre-flood damage condition.

Mold Damage 

The occurrence of mold infestations in a home has the potential to happen after fire or water damage. They can also occur whenever there is a constant, elevated humidity level such as poor performance by a  bathroom exhaust system not properly porting away damp air from ordinary everyday activities such as showers.

Mold spores exist naturally both inside homes, and out, the airborne spores are inert until they encounter ideal conditions such as high humidity conditions over 50%, excessive moisture, and something to consume such as wood beams, sheetrock or paper products like books or stored files in an attic. Once established, the colonies expand quickly, and infestations increase as long as those conditions remain unchanged.

SERVPRO technicians contain the worksite to stop any further spread of mold spores and rapidly lower the humidity levels using their air movers to deliver warm, dry air. Once dry, existing mold colonies undergo careful hand removal, including gentle scraping and the use of hand vacuums to clean up the dried mold. Wood support beams sometimes require more intense efforts to remove the infestations and technicians utilize a removal application known as soda blasting. This method uses bicarbonate soda delivered at a high velocity working as a mild abrasive to remove stuck-on mold without marring surfaces.

After the completion of mold remediation, technicians diagnose the reason for the infestation in the home and suggest the needed repairs to stop the problem from reoccurring in the future.


There are many reasons for Katy and Cypress residents to choose a professional restoration service when there is a home disaster requiring cleanup. The technicians undergo extensive training in hands-on scenarios, so they learn the best practices for handling water loss, fire damage, smoke residues, and mold remediation before they ever set foot onto a job site. As advances continue in the restoration sciences, technicians continue their education to stay on top of current trends.

At the first sign of water, fire, or mold damage to your home contact SERVPRO of Katy/Cypress/Champions/1960 . Certified technicians are available 24/7 for any restoration service job needed and arrive soon after your initial call because we are local AND We're Faster to Any Size Disaster.

Educate Children About Flood Dangers

9/25/2021 (Permalink)

Let’s teach our children how they can be safe in an emergency!

Flooding is dangerous and destructive. It can happen anywhere, and at any time, for a variety of reasons. Flood-related injuries are usually due to a lack of proper preparation and/or nonexistent safety measures. As difficult as it is for adults to remain safe during a flood, it is even more strenuous for children.

Children must be properly taught about the dangers of flooding, what to do and not do, and how to remain safe. Adults should be proper role models by heeding warnings issued by the National Weather Service and taking appropriate precautions.

Teaching Tips

Teach children to avoid water when unsupervised. After a storm occurs, creeks can be tempting to play in, but any area overflowing with water can be dangerous. Water does not always indicate its depth, and what looks like a shallow puddle may be a hole that is several feet deep.

Children should never try to walk or run across any kind of flowing water. It takes only six inches to knock a grown man off his feet. Running water carries debris such as rocks and branches, which may cause serious injury if they come in contact.

Children should know how to operate a portable radio or television, and where to tune it for weather forecasts and conditions. Flash floods occur suddenly. Most deaths related to them happen because people do not evacuate rapidly enough. Establish a family emergency plan and make sure your child knows the drill. Keep them involved in the process. They should also know how to dial 911 and explain any emergency that may happen to the operator.

Teach children the tagline: "Turn Around, Don’t Drown". It is designed to drive people away from flood conditions. Avoiding floodwater is the best way to stop accidental injury or death. In emergencies, kids should remain with their parents or the closest responsible adult. Following directions is a must for safety.

Never assume that your child will do the correct thing in emergency situations. Make certain that they are properly educated on all facets of severe weather and emergency scenarios like flooding.

SERVPRO Services

8/9/2021 (Permalink)

(Left to right) Doug Tyte, Thomas "T Dog" Kennedy, and Hendrick "HP" Palmer applying their expertise to the job

SERVPRO Services

              Here at SERVPRO of Katy/Cypress and Champions 1960, we are known for our water restoration, fire restoration, and mold remediation. Usually, when we get called it is because someone had a pipe burst or a kitchen fire. We are a great restoration company and enjoy helping people get their lives back to normal through water and fire restoration but we include many other services as well.

              We apply our certified expert technicians to services other than water and fire restoration. These include move-outs, contents restoration, electronic restoration, document drying, reconstruction, contents claim inventory, carpet and upholstery cleaning, HVAC cleaning, and deodorization, biohazard, and vandalism cleaning.

              We are dedicated to keeping our community running through doing these dirty jobs that no one wants to do because we love our community. We are certified in all the above services because we know that you need to know the topic to do a good job. We make it our duty to do the job right and to make it "Like it never even happened."

Sprinkler System Malfunction Requires Water Removal

7/13/2021 (Permalink)

Sprinkler systems help immensely when they engage during a fire. Should they go off by accident, you'll need to contact SERVPRO.

Ironically, a system designed to protect your business from a catastrophe can damage it in other ways. A common example of this is a sprinkler system installed to protect a commercial building from fire. The waters sprayed to knock down the flames cause their own harm, and a restoration company needs to be skilled in both water and fire damage to offer your company the services you need.
Even more disappointing is when your firefighting sprinkler system malfunctions, creating an immediate need for commercial water removal in Katy and Cypress without the excuse of an actual fire. Regardless of the cause, a sprinkler, once activated, releases up to 24 gallons of water per minute. If more than one sprinkler head engages, the amount of water pouring into your commercial space can be significant. Water damage is serious and can result in a broad range of secondary damage issues if not remedied quickly. Our crews of water removal specialists have the skill and the equipment to remove large quantities of water fast.
If you do not have an alarm or security staff to notify you of sprinkler engagement, the water removal situation worsens if the flow happens when your business is closed. SERVPRO does not shy away from large water events, and water removal action can begin immediately after one of our experienced project managers assesses the scene.
Powerful submersible pumps and water extractors are carried in every vehicle we send to water damage calls. Often electricity is unavailable due to safety concerns, but our truck-powered equipment does not rely on the customer's power grid to be operational for the water removal to proceed. A benefit of moving the water to containers on our trucks is a straightforward process to contain and then dispose of the water completely outside of your property. This is crucial if the water is assessed to be contaminated, not unusual if it remained within your property and has had several hours to become tainted with household chemicals or the beginnings of microbial growth.
SERVPRO moves into structural drying mode after the water is removed. High-efficiency air movers and dehumidifiers help reduce the moisture content of structures and fixtures after the standing water is evacuated. Our technicians train to accurately measure moisture levels in walls, flooring, ceilings, and contents. The education they receive from IICRC coursework supports their determination of drying targets and the techniques used to achieve them.
Sprinkler systems protect your property unless they operate unexpectedly and in error. SERVPRO of Katy/Cypress/Champions/1960 is a trusted water removal partner for your commercial needs. Call (281) 500-8230 to schedule a speedy evaluation and begin the restoration process.

Hurricane Prep - Create an Emergency Plan

6/8/2021 (Permalink)

Have an emergency kit at work, in your car, and at home so you're ready any time, anywhere.

Hurricane season has begun so we're sharing tips to help you get ready.

Step 1. Create a plan.

Start by creating an emergency plan for your family that includes emergency meeting places in your home, neighborhood, and outside your neighborhood. Create a plan here->

Step 2. Build an emergency kit.

Have an emergency kit at work, in your car, and at home so you're ready any time, anywhere. This kit could include a backpack, water, non-perishable food, a blanket, and more. See the full list here->

Step 3. Review your insurance.

Look at your policies ahead of time to see what's covered and if flood insurance is available to you since it's the leading cause of damage from tropical systems. For more insurance tips visit

Step 4. Have an evacuation plan.

Plan your route and have an alternate. Remember, you may not have to drive hundreds of miles to evacuate, only far enough away from the evacuation area.

Step 5. Get your home ready.

Trim your trees to prevent damage from snapped branches and board up your windows to protect them from flying debris. Here are more ways to strengthen your home->

After updating your hurricane emergency kits, review your family plans and register for KTAlerts! Visit for more information, and follow the City of Katy Office of Emergency Management for weather situations in our area.

Remember, if a massive flood happens in your community, SERVPRO has storm teams all over the country that will be sent in to help. Our SERVPRO national coverage allows us to dispatch resources from all over the nation to support our local community. That's one of the reasons we are a top choice restoration company - Faster to any size disaster!

Call SERVPRO of Katy/Cypress/Champions/1960 if you need any help with emergency preparedness.

9 Steps to Handling Commercial Water Damage

1/26/2021 (Permalink)

SERVPRO equipment warehouse, ready for any size disaster


A storm has swept the region, or perhaps your property suffered a plumbing failure. Water soaks inventory, covers floors, puddles around equipment, and ruins furnishings. Taking in the damage can be overwhelming.


With the building flooded, it’s hard to serve customers or do any kind of business. Dangerous mold growth, sewage backup, and structural damage are just some of the problems you may face.

Our guide helps you overcome flooding caused by fractured frozen pipes, faulty fire sprinkler systems, storm flooding, and more.

Recover from a flood with these 9 steps:


Immediately turn off gas and electricity to your building. If your commercial property is flooding due to plumbing or leaky pipes, shut off the water main. If you’re not sure of the location of shut-off valves, contact your property manager. If you have an Emergency Ready Plan from SERVPRO, this information will be available already for any employee on the property.


Second, call your agent to outline the extent of damage and schedule an inspection for the adjuster. Keep communication records of all emails and calls with your insurer. Include dates, times, and names.


Rather than cleaning up yourself, certified technicians should take care of water removal, structural drying, and if necessary, mold remediation. Contact a water damage restoration company, such as SERVPRO, with experience handling all types of commercial business flooding. Licensed technicians minimize business disruption so that you can reopen as soon as possible.


Next, make detailed documentation of the damage. Take photos and video of all water damage inside and outside of your property. Share the information with your adjuster and insurance company.


Open interior doors, cabinets, and drawers in affected areas. If it’s not humid outside, open windows and exterior doors. From there, the SERVPRO restoration team will set up heavy-duty equipment that expedites and completes the process.


As you sort, don’t assume all water-damaged items are a complete loss. Our technicians can often restore inventory, furnishings, electronics, and paper records.


Items that cannot be recovered must be examined by your adjuster. Don’t throw anything away until your adjuster completes a full inspection. From waterlogged furniture to flood-soaked inventory, you want the adjuster to note all damage and every loss you’re aware of.


It might be days or weeks before you can reopen for business, so secure the property. Limited access keeps it safe and keeps your insurance carrier happy. If you need to board up windows, SERVPRO can help.


Keep employees, customers, and suppliers posted on the restoration status. Use social media to let everyone know about your temporary closing and prospective reopening, updating information as progress is made. When the flood cleanup, restoration, and repairs are finished, celebrate the milestone with a grand reopening.





If you decide to tackle cleanup on your own, be careful. Flooding in a business setting can leave behind contaminated water, unhealthy debris, and raw sewage.

It’s best to leave flood cleanup to certified technicians.

If you don’t have coverage for natural disasters, look into your options through FEMA’s flood insurance program for businesses. The agent who handles your business insurance can help with the details.


Even a small amount of water can shut the business down indefinitely. Bringing in a restoration company saves valuable time. These are just a few of the services that get you back in business.

  • Help to navigate insurance claims
  • Pumping systems for fast water removal
  • Structural drying that speeds up recovery
  • Mold remediation to protect health
  • Air duct cleaning which restores fresh interiors

We provide expert commercial water damage cleanup and restoration services in Northern Nevada and Lake Tahoe regions.

Our teams are always ready to respond to your flood emergency 24/7, helping you to minimize losses and maximize recovery efforts.

When you’re prepared in advance, it’s easier to prevent further damage and manage the aftereffects of a flooded business. You can get a free Emergency Ready Plan for your business’s property today. Call (281) 469-2957 to get a response plan, showing your property’s shut-off valves and other details allowing employees in your facility to respond quickly to any water-related incident and prevent further damage.

When you need to get the doors open once again, call SERVPRO of KATY/CYPRESS/CHAMPIONS/1960: (281) 469-2957

Homeowners Trust SERVPRO for Cleanup to Build Back Services

1/6/2021 (Permalink)

SERVPRO Can Rebuild Your FIre or Water Damaged Home - From Cleanup to Completion

Build Back Services for Damaged Properties Is a Seamless SERVPRO Service

Many disasters threaten the structural integrity of your Houston area property. From mold damages to flooding, a compromised construction can allow for worsening conditions from the elements in a short time. Taking care of these damages as well as the effects of the disaster that caused them are equally important, so it is cost-effective and time-saving to choose a restoration company capable of doing both.

Regardless of what incident might have caused structural damages or destroyed portions of your home, restoring these effects through build back services must happen quickly to avoid further degradation and destruction. Our SERVPRO response team is available 24/7 to help you assess the full measure of the damage to your property and design a tailored plan to bring it back to its original condition.

Something that sets our franchise apart within our service area is our ability to provide comprehensive assistance to our customers from the initial inspection of the property through the completed restoration. With licensed contractors within our branch, we can provide every customer with structural concerns peace of mind, and an efficient solution to restoring their home using one company exclusively.

With advanced equipment designed to make mitigation fast and efficient, we can prepare your home quickly for the reconstruction to follow. Our licensed contractors fit into the schedule designed by our franchise, so the entire process is seamless and time-saving, rather than having customers find their own reputable contractors and wait on them to become available. Restoration work cannot occur without completing the reconstruction requirements, so having all of these processes in-house makes SERVPRO a wise choice for damaged homes.

When your home has suffered significant damages that require reconstruction and rebuilding, our build back services can save you time and money on the restoration process. Give our SERVPRO of Katy/Cypress/Champions/1960 experienced restoration technicians and licensed contractors a call anytime that you need us at (281) 469-2957.

SERVPRO is Your One Stop Shop for all Remediation, Repair and Rebuild Projects

10/7/2020 (Permalink)

We handle Commercial Reconstruction as well as Residential Reconstruction.

You know SERVPRO of Katy/Cypress/Chapions/1960 for being the local experts at restoring a fire-damaged property to preloss condition.

We get the smell of smoke out, dry the property out, and rebuild water-damaged floors and walls. We are one of the few in the area that are certified to remove mold of all types, but we also offer FULL RECONSTRUCTION services!

We’ve got your back for any property damage and emergency issues and will take care of them the right way, but what happens next?

Our rebuild teams will also help with all your reconstruction needs. No need to go to another company and start all over again with someone who doesn’t know what you’re going through.

Here's just some of our reconstruction services:

-Structural repairs, framing, drywall, ceilings, and all types of flooring

-Carpentry, cabinets, tile, windows, and doors

-Interior design and exterior finishes

-Electrical, plumbing, and HVAC

Here at SERVPRO of Katy/Cypress/Champions/1960, we have a tremendous reconstruction division. This is exciting news for many different reasons. As a fire and water damage restoration company, we had everything we needed to be able to come in and restore what we could and tear out what had to be removed due to damage. With our reconstruction team in place, we also have the ability to be a full turnkey operation. Not only can we remediate damages, but we can also replace what was lost. There is no obligation to use our reconstruction team if we perform emergency services. However, if you as the customer so chooses, we have the services available on hand to make it “Like it never even happened.”

Our reconstruction team is not only for use after fire, water, or mold mitigation services are performed. This team can take on any project that you might have. It does not matter the size. We handle Commercial Reconstruction as well as Residential Reconstruction. If you’re in the market for a remodel on your home, we can make it happen. If there are a few places on the roof that need to be repaired, we can make it happen. If your business needs a fresh, new look, inside and out, we can make it happen.  

Since we are a Disaster Recovery Team, we are available to perform 24/7 services as well as travel when needed. Please don’t hesitate to pick up the phone and call our office. Our team would be more than happy to answer any questions that you might have about reconstruction.

There is nothing we can’t do to help you get your life back to normal. SERVPRO of Katy/Cypress/Champions/1960 is the locally-owned and operated company that is with you every step of the way.

Call us today at (281) 469-2957

SERVPRO's Recovery and Clean-up Efforts are Underway in Texas and Louisiana following Hurricane Laura

9/3/2020 (Permalink)

Immense destruction has been left following the storm, but we will rebuild.

Remnants of Hurricane Laura unleashed twisters of wind and heavy rain hundreds of miles inland along the Gulf Coast, leaving a path of mangled buildings. 

The SERVPRO Disaster Recovery Team has a network of strategically positioned storm teams on standby for disasters like these. Available 24 hours a day and 365 days a year, SERVPRO professionals are prepared for the unpredictable.

SERVPRO of Katy/Cypress/Champions/1960 is taking care of recovery efforts in Houston, Texas, and has dispatched trained technicians to Louisiana to aid in restoration following the giant storm's path. Immense destruction has been left after the storm, but we are here to help restore homes, businesses, and hope.

Entire communities were shattered by the wind and wiped away by the water in this deadly Category 4 hurricane, but people plan on coming back to rebuild. We are here in Louisiana to help them with the cleanup and recovery efforts. It will take some time, but SERVPRO will be there every step of the way providing help with insurance claims, water damage, and reconstruction to make the recovery process as seamless as possible for those affected.  

If you need storm damage recovery assistance, call SERVPRO at (281) 469-2957.

Decontamination and Cleaning Guidelines for Reopening Your Building After Lockdown

8/7/2020 (Permalink)

While you prepare to reopen your facility, make sure proper safety guidelines are in place, and professional cleaning has been completed.

Businesses and offices that are reopening must do so with care and caution to ensure the health and safety of employees and guests. 

Many businesses don’t have professional cleaning and sanitization plans in place. It’s wise to put together a best practices strategy, including updated cleaning guidelines for virus spread prevention efforts.

COVID-19 Decontamination and Coronavirus Cleaning have driven us to create a new program called Certified: SERVPRO Cleaned, to help local businesses reopen with confidence.

Priority #1: What Every Owner and Employer Needs to Know

You need not navigate the reopening process on your own. Comparing notes with others in your industry helps ensure that all your bases are covered. 

Right on time the National Restaurant Association recently released a publication on COVID-19 reopening guidance. Check associations for industry-specific reopening guidelines.

Below are some tips for cleaning and sanitizing as businesses reopen:

  • The entire facility should be thoroughly cleaned and sanitized (especially if it has been shut down for a while). Special attention should be given to the decontamination of “high touch” areas. However, complete cleaning guidelines should also include sanitizing areas that are rarely touched. Ensure that disinfectant products are the appropriate strength and that they are used properly for best effectiveness.
  • Disinfect everything at tables between patron uses, especially high touch areas. 
  • Establish a schedule that includes more frequent cleanings on the back end as well as the front end. 
  • Check restrooms regularly. Clean and sanitize more often in relation to how frequently each is used.
  • Make hand sanitizer readily available to guests. Consider installing touchless hand sanitizing dispensers.

This is only a preliminary list. Communicate with your staff to explore anything relevant that addresses the special hygiene needs of your building.

Priority #2: Update Existing Policies and Procedures

Our way of life has completely changed this year and so must our practices. It’s more important than ever for management to do their part to prevent virus spread in public use areas.

To properly adjust to a new normal, make sure your updated protocol includes the following:

  • Social distancing promotion with posted reminders and floor markers. Reduce the number of people standing around in waiting areas by offering wait alternatives (like texting them when it’s their turn).
  • Clearly outline expectations for use of staff PPE (personal protective equipment like masks and gloves).
  • Set clear guidelines regarding employee health practices including comprehensive sanitizing and disinfecting schedule/instructions.
  • Minimize inventory “grab and go” food coolers.

Come together as a team to construct a comprehensive and updated safety protocol. Listen to feedback and concerns from your staff to account for the needs of your particular operations. Use clear and consistent communication to ensure everyone is on board with the updated practices.

Priority #3: Monitor Employee Health and Provide Proper Safety Equipment

Below are some recommendations on how to direct your staff to ensure they are in the best condition to come into work.

  • Make it clear that sick employees should not come to work.
  • Monitor staff for signs and symptoms of illness. Pre-work screenings may be necessary such as taking temperature to make sure the employee doesn’t have a fever.
  • Establish rules for staff who become ill. Per CDC guidelines, a worker with symptoms of COVID should self-isolate for 7 days, and is not ready to return to work unless symptom-free for at least 3 days (without the use of medications like fever reducers).
  • Establish hand hygiene protocol including:
    • How often they are expected to wash their hands, 
    • Appropriate use of hand sanitizer. 
    • Don’t touch the face with your hands.

Employees play the most important role in your business. Take special care of them so that they can take care of your facility and your operations.

Priority #4: Implement Social Distancing

While some government officials are starting to roll back certain lockdown rules to allow businesses to gradually reopen, they continue to be adamant about social distancing and protecting senior citizens. 

Here are some suggestions for social distancing success:

  • Post friendly reminders about social distancing best practices.
  • Adjust your floorplan to reinforce the current state rules for facility capacity (such as a temporary removal of some tables and seating).
  • Limit the number of people in the facility.
  • Make sure seating areas are at least six feet apart.
  • Rope off or install barriers between seating areas.
  • Encourage cooperation from your guests and have a trained employee monitor the capacity in the reception and dining areas. It helps to have a monitor who has excellent customer service and communication skills. Some guests may not respond well to restrictions.
  • Reserve space for delivery personnel so that they can maintain space and expediently serve those who need to stay home.
  • Post advisories that people who are sick or symptomatic are not allowed to enter your building. Encourage calling or doing business from home if possible.
  • Provide and instruct public-facing staff to wear face protection.
  • If possible, install transparent barriers at counters for public-facing staff.
  • Reduce physical contact by encouraging/incentivizing mobile ordering, use of POS tablets, and contactless payment. Ideally, employees should be minimally handling credit cards, currency, and machines.
  • Furnish hand sanitizer dispensers for guests (contactless if possible).
  • Design a strategy that prevents guests from congregating. This includes floor markings, encouraging people to wait elsewhere (in cars), opening additional entrances/exits, adjusting traffic flow from bathrooms. The goal is to keep people apart as much as possible.
  • See to it that the staff aren’t working too closely together. Space them six feet apart whenever possible. This means making space between workstations.
  • Limit how many employees occupy the break room at a time.
  • See to it that the staff is aware of important social distancing policies with training and prominent notices.

Preventing the spread also means preventing future lockdowns. When everyone does their part, we can avoid more closures.

How Businesses Can Instill Customer Confidence

Stepping into a store, restaurant, or another facility for the first time in months may feel a bit surreal. The first step of helping the public ease back into doing business is to reassure patrons that the establishment is safe. 

Here’s how you can do that:

  • Conduct a complete and thorough cleaning using a professional cleaning company such as SERVPRO of Katy, Cypress, Champions, and 1960. The confidence a sparkling clean building brings will shine through from the management to the staff and finally to the customers.
  • Be transparent about your cleaning practices. When customers see staff diligently following conscientious cleaning guidelines, they will see first-hand evidence of your attention to cleanliness.
  • Communicate your updated health, safety, and cleaning policies around your establishment and on social media. This lets people know exactly what measures are being taken to prevent the spread of illness.

Easing into this new normal is an adjustment for all involved. With a little empathy and thoughtful communication, you put your customers at ease through the reopening process.

Follow Your State or City’s Guidelines on How to Reopen

While the governor’s orders are expected to override any orders from the local authority, it may be wise to adhere to what local officials advise. 

Each state and city has a different timeline for when they plan to reopen businesses. Check your county’s site for updated information.

SERVPRO’s Coronavirus Cleaning and Decontamination Services for Commercial Buildings and Local Businesses

We have no doubt that you put full trust in your staff to do quality cleaning. However, your staff may not have the use of the best EPA registered disinfectants in the industry or have enough personal protective equipment to go around.

SERVPRO of Katy/Cypress/Champions/1960 has the professional deep cleaning experience and all the equipment needed for our IICRC trained technicians to comprehensively sanitize your facility for reopening.

What we have to offer:

  • 24/7 service for biohazard cleanup emergencies or overnight scheduling that works around your operating hours.
  • SERVPRO is the most recognized cleaning, decontamination, and restoration company in the country. Our disinfectants are trusted by international airports and federal agencies to clean their properties. We have effective disinfecting services for any sized facility and for any kind of situation.
  • Professional bioremediation services to clean, disinfect, and sanitize the property while also protecting our MVPs - our technicians. We practice uncompromising safety and hygiene standards.
  • We apply CDC-recommended & EPA-registered disinfectants on all porous and non-porous surfaces. 
  • We hand-wipe all moisture-sensitive surfaces with a disinfectant-wet towelette. 
  • We hand-wipe all high-touch surfaces. 
  • We provide you with a certification of your property’s cleanup as completed by SERVPRO. 
  • Social media announcement from us announcing that your business has been cleaned and is ready to re-open.
  • Refresh services include:
    • Carpet cleaning
    • Upholstery cleaning
    • Air duct cleaning with new a/c filters
    • HEPA air scrubbing

SERVPRO of Katy, Cypress, Champions, and 1960 is honored to serve the community alongside our local businesses, state offices, and more. We’re here to support the safe and efficient reopening of your facility. 

Call us today at (281) 469-2957

We are Cleaning Experts

3/17/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of Katy/Cypress, 281-469-2957]

SERVPRO Katy/Cypress

1/7/2020 (Permalink)

We strive every day to ensure that our quality of work is at the highest standard and we are always so grateful to get positive feedback from our customers. Here are a few reasons why SERVPRO can help you get back on your feet!

This is a review from a recent customer.

"Today SERVPRO sent the cleaning crew to clean up our house after repairs were finished. We would like to say a big “THANK YOU” to the three ladies who cleaned up our house, Gloria, Mely, and the third one, whose name I do not remember. They were so diligent and did such a wonderful job, paying so much attention to detail. We are very, very happy with their service. We recommend them highly. Great job SERVPRO ladies, don’t stop taking pride in what you do, helping people get back to their normal lives."  -Yelina

Whatever the damage may be, from the smallest overflow from a toilet to full house flood from a pipe burst, threatens your home or office call us at (281) 469-2957.  We are here to help and care for not only your home or office, but for you as an individual, whatever your needs are.  We are a family owned business and know that each job is not simply a job, but is someone allowing us to come into their lives during a very stressful event.  Our ultimate goal is to help make it a little less stressful on you. 

Full Service Operations with Reconstruction

12/16/2019 (Permalink)

In case you didn't already know, we are a full service operation! YEP, that's right! Not only do we perform all aspects of water, fire and mold damage restoration, we offer Reconstruction services and we rebuild to make it "Like it never even happened." The best part is you work with one company, one team: SERVPRO Katy/Cypress!

After a terrible disaster, our full service team can offer full reconstruction services to replace a wall, or section of roof, or rebuild an entire wall. Our team is professional and highly trained. They're experienced in repairing, remodeling and disaster reconstruction. First, we will be there to take you step by step to clean up your damage from water, fire or mold. Then, we will be there to help create a new space for you.

Let SERVPRO Katy/Cypress be your one place to go to for all of your recovery needs.

Fire and Water restoration for Our Community

9/16/2019 (Permalink)

Here at SERVPRO of Katy/ Cypress we are dedicated in helping keep our community running through doing dirty jobs that no one wants to do, because we love our community. Our technicians are certified in fire restoration, water restoration and mold remediation and because we know that to do a good job you need to know the topic and equipment need to complete the job. We make it our duty to do the job right. SERVPRO is a great restoration company, and we enjoy helping people get their lives back to normal, through water restoration and fire restoration or what the client needs. Some of our other services that we offer to our clients are; move outs, contents restoration, electronic restoration, carpet and upholstery cleaning, havoc cleaning, deodorization, biohazard and vandalism clean up.

Sewage Damage

9/13/2019 (Permalink)

When you are experiencing sewage back up in your home or business, Call SERVPRO of Katy/ Cypress, professionals 24/7 emergency services immediately. When it comes to sewage damage timing is everything. Our technicians will quickly treat sewer damage efficiently as possible. When sewage damage is left untreated can cause serious health problems, especially for children and the elderly with chronic respiratory problems. Exposure to waste water from a sewage back up can result in number of diseases. Anything that has been contaminated requires immediate attention, to prevent the spread of bio-contaminants including bacteria, viruses and parasites. Additionally, materials where mold may have started growing or can begin to grow must be treated. SERVPRO can help protect your home or business belongings that may have been damaged by the sewage leak,and prevent further damage and contamination.

Water Damage Restoration

9/13/2019 (Permalink)

SERVPRO of Katy/Cypress restoration are usually the first responders following significant damage from floods, fire and water damage, sewage back-up or natural disaster to help clean up the mess and to preserve and protect homes and its contents so that further damage will not occur. Water problem is a home owner’s nightmare, especially when those water problems lead to significant flooding. Dealing with water damage or a flood damage is time consuming and expensive. Call SERVPRO for expert advice and to evaluate your situation and don’t try to deal with the water problem on your own, leave it to the professionals. If proper restoration is not performed immediately, mold or other bacterial growth can result which can be extremely hazardous to your health. Water damage, can do significant damage in a short period of time.

When Natural Disaster Strikes

9/13/2019 (Permalink)

In areas that are prone to violent weather, preparation for storms is an essential part of keeping your home and family safe. Many barely flinch when a severe storm arrives, assuming things will be fine. Storm damage is responsible for many thousands of home repairs each year. Preparation for storms can reduce the severity of repairs to the home owner. Some thunder storm precautions are the key in making your home a safer, sounder place to be. SERVPRO of Katy/ Cypress, professionals have dealt with plenty of home owners who have had damages to their home from natural disasters. One of the most damaging aspects of a severe storm comes in the form of heavy rain which can damage to foundations, roofs, windows, your belongings and landscape


8/13/2019 (Permalink)

In a state as big as Texas you can find a lot of different companies that offer restoration services. Large companies such as us, and small family owned companies. So when choosing a restoration company that best fits your needs, one must understand what they are looking for. Some companies only look after themselves and make sure that can get there bill is up as high as they can get it, like some mechanics we all know. Then there are company like SERVPRO of Katy/Cypress who just want to make the customer feel like they have there home or business back. We always put the customer's needs above our own. I am proud to be a member of the SERVPRO of Katy/Cypress team and always look forward to helping and assisting the members of our community. If you have any questions on how we can better assist you, please contact us here at SERVPRO of Katy/Cypress. 


3/14/2019 (Permalink)

When explaining to someone about why SERVPRO is a more superior company, I always bring up our 1,4,8 policy. Its one of the promises that we give to the fine people of our community. The policy states that within one hour from notice of your loss, we here at SERVPRO of Katy/Cypress will contact you to arrange for services. Then, within four hours of your loss, we will be on site ready to start mitigation services if the loss or job requires it. Finally within eight business hours a briefing of the scope will be presented to you by one of our SERVPRO professionals. This policy insures that we communicate with our customers and insurance representatives, like agents and adjusters, while making sure that we are on site with actuate information to begin services as soon as possible. 


3/14/2019 (Permalink)

When fire and water cleanup is required, getting assistance is now faster and more efficient when it come to using our Emergency Ready Profile or (ERP). The Ready Plan is a preparation tool for home and businesses owners. What does it do, and how does it work? It Increases our response time and helps us here at SERVPRO of Katy/Cypress know your business and home as well as you do. The more information you add to the profile the better we can get the job done under your criteria. You can give us a profile so detailed that we could clean and restore in the dark. It comes in paper and digital form. Most business/home owners like to have it in digital form on their phones or computers in case of a catastrophic event that could wipe the whole house or building. This is one of many tools and plans that we have set in place to make SERVPRO of Katy/Cypress a one stop shop to help all the wonderful people in our communities.  


3/14/2019 (Permalink)

When discussing the reasons of why one should use SERVPRO, many reasons come to mind. For instance, we have over 1,500 franchises nationwide ready to help at all times. We have the feel of a small shop but with the reach and power of a large corporation. This is what make us one of the leading restoration companies in the U.S. SERVPRO has been servicing people in all communities since 1967 and will continue to do so for many years to come. Our office, SERVPRO of Katy/Cypress was established in May of 2001. SERVPRO as a whole really is in a class of its own. We are trusted by hundreds of insurance companies nationwide, while being one of the largest 24 hour nationwide large loss response teams. This was proven to most of the public in September of 2017 when Hurricane Harvey hit.    


3/14/2019 (Permalink)

What SERVPRO does and how we do it, is what one can say when asked, why SERVPRO. This is a question that our marketing/sales teams have to answer sometimes when describing services to potential clients. Selling the idea that something unfortunate could happen, can prove be tricky business. Fortunately for SERVPRO representatives and their clients, our services and how we preform them, makes it easy. Beyond fire and water restoration, we also preform mold mitigation and remediation. On top of that we can pack and move contents. We restore those contents before returning them to you in a timely manner. Our expect technicians provide the customer with a detailed contents inventory report. This report provides the customers with accurate information about their contents and what was done to them. We provide many services such as these. You can find a list of services that we perform on our website, and you can also call your neighborhood SERVPRO of Katy/Cypress for any question or concerns. 


1/10/2019 (Permalink)

SERVPRO is a staple in the restoration business. We here at SERVPRO of Katy/Cypress take care of the greater Houston area of Texas. We share that market with other restoration companies, as well as other SERVPRO franchises. What sets us apart from the rest besides expert level experience and great customer service, is the fact that all SERVPRO franchises can come together to help one another. We had a very large storm team during Hurricane Harvey, because Harvey leveled Houston, back in September of 2017. We in SERVPRO call that Storm Team. Its when a catastrophic storm hits a certain area and causes more damage than one franchise can handle on their own. So we can act like the large restoration company you want, with a small shop vibe that demands over the top customer service. When SERVPRO of Katy/Cypress hosted storm during Hurricane Harvey, we had over 120 different SERVPRO franchises to aid us in the clean up of our great city. That is why you remember seeing all those green trucks driving around town in the months to follow.   


12/27/2018 (Permalink)

In most major cities such as ours, there are a few major restoration companies to choose from. So I guess the question is, why use SERVPRO of Katy/Cypress? The answer is very simple. SERVPRO of Katy/Cypress has taken the time and dedication to help their community in times of need. Being on time and communicating with our customers is key in building a quality relationship, even if that relationship is created out of something negative such as water, fire and mold damages. Listening to our customers intently about their situation, then making sure we proceed accordingly based on what the customers desires require, is something we also pride ourselves on. In times of crisis, people turn to each other for help and comfort. This is a mandate that all of us here at SERVPRO of Katy/Cypress follow at work and in our regular lives.