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Handling a Water Damage

9/26/2017 (Permalink)

Water Damage Handling a Water Damage SERVPRO has a systematic approach to restoring water damage and flood damage

Harvey Flooding

              We were all extremely affected by the hurricane this year. It either affected us, our family, our neighbor, or all the above. It flooded the city for multiple weeks. Getting to work was impossible. Water was scarce. Gas was scarce. In the end, we came together and worked hard to take care of each other. For most people, this was a first time having a flood inside of their property. How do I handle this? What do I do? People started calling their insurance agents and making claims to find out that flood insurance is the most complicated type of insurance. How do I handle a flood water damage inside of my property? In the next couple of blogs, I will explain in detail on how to get your property back to normal.

Handling a Water Damage Part II

9/26/2017 (Permalink)

Water Damage Handling a Water Damage Part II SERVPRO has a systematic approach to restoring water damage and flood damage

First thing is to take a lot of videos and pictures of your property. If your house has flooded you need to do this. The next step is to call your insurance company and make a claim. They should, at this point, tell you to call a restoration company. I personally prefer that you call SERVPRO of Katy Cypress and Champions but what you should do is ask your insurance agent who they prefer and recommend as a restoration company. At this point you should call the restoration company and they will ask you some preliminary questions about the flood/water loss to your property. Some things to be aware of when it comes to flood damage to your property are that you may have flood insurance but you still have to go through FEMA.

Handling a Water Damage Part III

9/26/2017 (Permalink)

Water Damage Handling a Water Damage Part III SERVPRO has a systematic approach to restoring water damage and flood damage

The fact that you must go through FEMA instead of your insurance company when it comes to a flood loss is something that most people do not know until their house is flooded. So when you deal with this that means that most restoration companies require half up front and half upon completion with reimbursement paperwork. When the restoration company gets to your house you are going to be in a stressful state of mind due to the fact that your house is flooded but now things are about to start normalizing. The restoration company will start taking out all porous materials affected by the water. This includes sheet rock and flooring (other than tile). While this takes a lot of hard work and time it is a necessary process of dealing with the flood damaged/water damaged house.

Handling a Water Damage Part IV

9/26/2017 (Permalink)

Water Damage Handling a Water Damage Part IV SERVPRO has a systematic approach to restoring water damage and flood damage

After all of the porous materials are removed now the company should spray your house down with anti-microbial. Make sure that they are using an anti-microbial. If they do not then they are not abiding by the S500 which is the book that draws up the protocol for restoration. After they spray the house down they will place dehumidifiers and air movers in a vortex manner to get maximum dry air flow. Throughout the job from beginning to end the restoration company should be performing moisture readings and atmospheric readings to put into the drying logs to provide proof of work. Once the house has reached a drying goal the company can safely remove the equipment. Now your house should not smell terrible and be dry. So if you call a restoration company make sure that they, at the very least, abide by this summary of a flood job.

Hurricane Harvey

9/25/2017 (Permalink)

Storm Damage Hurricane Harvey We provided storm response for flood damage, water damage, and later mold remediation in the greater Houston Area for Hurricane Harvey

Hurricane Harvey

              As Houstonians, we are used to hurricanes. We group up in them. There is a pattern that every hurricane has. First it starts with the news. Every time I watch the news talk about a hurricane it starts with speculation and belief that the reporter is exaggerating. Then as the hurricane gets closer and the reporter hasn’t changed his story, other than saying that the hurricane is getting bigger and still going to hit us, survival mode starts to kick in. You go to the store to get supplies and notice that everyone else has had the same idea as you! The water isle is almost none existent and the grocery store is a mad house. Finally, you get what you need to wait out the hurricane and get out of the mad house.

Hurricane Harvey Part II

9/25/2017 (Permalink)

Storm Damage Hurricane Harvey Part II We provided Hurricane Harvey storm response for flood damage, water damage, and mold remediation/mitigation in the greater Houston area

Hurricane Harvey Part II

 Now comes preparation. Stock the fridge. Fill the bath tub. Bunker down and wait. As the hurricane hits you almost are mesmerized with a mix of fear and awe as the rain pours down on your city. I always think of the scene from Forrest Gump when they are in Vietnam and it won’t stop raining. The next step is different for a lot of people. For some it was grab you best belongings and leave before the hurricane. For some it was bunker down but now you are being evacuated. For some it was just a little bit of water in the house and you grab things off the floor and move them to higher ground. For some of us we were truly lucky and did not get water in the house. Now it is time to wait for the water to recede. Usually this happens in a couple of days but for this storm it took a couple of weeks. It was unlike anything I have ever seen. Now it’s time to roll your sleeves up and get to work.

Hurricane Harvey Part III

9/25/2017 (Permalink)

Storm Damage Hurricane Harvey Part III We provided Hurricane Harvey storm response for flood damage, water damage, and mold remediation/mitigation in the greater Houston area

Hurricane Harvey Part III

Everyone was out there helping people. We had so many volunteers that people were getting turned away. Food and water being handed out. The beauty of a disaster is in the recovery. It truly was a sight to see. Everyone said this was a Houston thing. While Houston is a beautiful city I have been on a lot of storms because SERVPRO of Katy Cypress and Champions 1960 is a disaster recovery storm response team. This is a people thing. Everywhere I have been for storms I see cities destroyed. People’s lives in ruin. Somehow, every time, I see the entire community come together and help. Restore. Rebuild. It is like the idea of coal to diamond. Sometimes some pressure can make something bad turn into a beautiful thing. People are good. People are beautiful.

How to react to a Fire

9/25/2017 (Permalink)

Fire Damage How to react to a Fire Fire restoration can help save your most precious things you own!

What to do during a Fire

              Imagine; you’re sitting at home and minding your own business. You got a bowl of popcorn and you are watching some Netflix. Suddenly you smell smoke and see a bright light in the corner of your eye. What do you do? Do you have family or pets sleeping somewhere? Do you have important documents that you need to have? Do you have irreplaceable photographs that are not in the cloud lying around the house? Do you have a plan? These are things that need to be pre-meditated when it comes to fire. It can take less than 5 minutes from the beginning of a fire to make it unlivable inside your house. It is important to have an escape route planned. The same reason that we use to do fire drills at school is the same reason you should do fire drills at your house. Time it. Plan it out.

How to react to a Fire Part II

9/25/2017 (Permalink)

Fire Damage How to react to a Fire Part II Fire restoration can help save your most precious things you own!

Some things that you can do to help with your planning stage are to make sure your smoke alarms have refreshed batteries. The last thing you need is for your alarm system to fail because you were too lazy to put batteries in the machine (speaking from personal experience it is not worth it)! Another thing you can do is do a mock fire drill (not like Dwight Schrute did in that episode of the Office). Grab your most necessary belongings and people and pets and get out. Also plan a window escape from the second floor. Start keeping all your most important documents in one place. These are some simple things to keep in mind when doing your fire drill. At the end of the day you need to remember that the most important thing is you and your families lives. Things can always be replaced but people can’t.

How to react to a Fire Part III

9/25/2017 (Permalink)

Fire Damage How to react to a Fire Part III Fire restoration can help save your most precious things you own!

After the fire has caught and you have escaped safely because you have been preparing for this event for years it is time to take a step back and stay calm. If the fire department is not already on the way call 911 and tell them what is going on. At this point the fire department will do its best to save your house and contents. Once they leave your house will smell like smoke and it will have water damage due to the water the fire department saving your house. Now it comes down to hiring a restoration crew. You need a restoration company to come in and perform water restoration, fire restoration, and smoke restoration. If you can’t think of one you can always call SERVPRO but I also recommend calling your insurance agent and telling them what is going on. Your insurance agent should have a company in mind for this event.